Legal

1. Introduction

Yueqing Zebra Tools Co., Ltd. ("ZEBRA TOOLS," "we," "our," or "us") operates zebratiling.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or submit an inquiry through our contact forms.

By using the Site, you agree to the collection and use of information in accordance with this policy. If you are located in the European Economic Area (EEA), this policy also serves as our GDPR compliance notice.

2. Information We Collect

We collect information that you voluntarily provide when you:

• Submit a wholesale inquiry or request a quote via our contact forms
• Request a free sample through our sample request form
• Contact us via email, WhatsApp, or phone

Personal data we may collect: Full name, email address, company name, phone number, estimated order quantity, product requirements, and any other information you choose to provide in your message.

Automatically collected data: Our Site is hosted on Cloudflare Pages, which may collect standard server log information including IP address, browser type, referring pages, and visit timestamps. We do not use third-party analytics cookies or tracking pixels.

3. How We Use Your Information

We use the information we collect for the following business purposes:

• To respond to your wholesale inquiries and provide product quotations
• To process sample requests and coordinate shipping
• To communicate with you about orders, OEM/ODM projects, and business proposals
• To improve our Site and customer service experience
• To comply with legal obligations and prevent fraudulent activity

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Storage & Security

Form submissions are stored in a Cloudflare D1 database and forwarded to our sales team via Resend email service. Both services employ industry-standard encryption (TLS 1.3) for data in transit and at rest.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain inquiry and correspondence data for as long as necessary to fulfill the business purposes for which it was collected, typically 24 months from your last interaction with us. You may request deletion of your data at any time by contacting us (see Section 8).

6. Cookies et Analyse

Google Analytics. Nous utilisons Google Analytics 4 (GA4) pour comprendre le trafic du site et améliorer notre service. GA4 installe des cookies internes (_ga, _ga_*) pour la mesure des sessions. Ces cookies collectent des données anonymisées incluant les pages vues, la durée des sessions et la source du trafic — aucune information personnelle identifiable n'est stockée.

Sécurité Cloudflare. Notre hébergeur, Cloudflare, peut installer un cookie __cf_bm pour la détection des bots et à des fins de sécurité. Ce cookie est strictement nécessaire et ne suit pas le comportement de navigation personnel.

Pas de cookies publicitaires. Nous n'utilisons pas de cookies pour la publicité, le remarketing ou le suivi par des tiers. Nous ne vendons ni ne partageons vos données avec des réseaux publicitaires.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Portability: Request transfer of your data to another organization.
• Objection: Object to the processing of your personal data.

To exercise any of these rights, contact us using the information below. We will respond within 30 days.

8. Contact Information

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.