Frequently Asked Questions

MOQ starts at 500 bags for standard tile leveling clips (100 pcs/bag). For custom colors or private label packaging, MOQ increases to 500 bags. For fully custom molds, MOQ is typically 1,000+ bags depending on mold complexity. Contact us for an exact quote based on your specifications.

Yes. Free evaluation samples are available for qualified buyers. Standard samples ship within 5-7 days via express courier (DHL/FedEx/UPS). The buyer covers shipping costs. Sample fees are deducted from the first bulk order. Request samples here.

Standard terms for new customers: 30% deposit, 70% before shipment (T/T wire transfer). We also support L/C (Letter of Credit) for orders above $10,000. Trade Assurance via Alibaba is available for first-time buyers who prefer platform-based payment protection. Payment currency: USD, EUR, or RMB.

Yes. We match any Pantone color for clips, wedges, spacers, shims, and pliers handles. Custom color MOQ starts at 500 bags per color. Production lead time for custom color runs is 10-15 days. Standard colors (white, blue, red, yellow, black) ship within 5-7 days. Visit our OEM/ODM page for full customization details.

15-25 days from design approval to first sample. Our in-house mold shop handles the full process: 3D design review → prototype mold → sample production → customer approval → production mold. Mold cost ranges from $500 to $2,000 depending on complexity, amortized into the first production run.

Yes. We offer custom printed bags, retail boxes, blister cards, and master cartons. Artwork requirements: vector format (AI/PDF), CMYK color mode. MOQ for custom packaging: 500 bags minimum. Lead time: 10-15 days including print proof approval. Learn more on our OEM/ODM page.

For standard 60×60cm tiles, you need approximately ~11 clips per m². The exact count depends on tile size: smaller tiles use more clips per m², large-format tiles use fewer but require more per edge. See our complete calculator guide for a detailed breakdown by tile size.

100% virgin PP (Polypropylene) — never recycled or regrind material. Virgin PP ensures consistent break point performance and cold-weather durability (tested to -5°C). Recycled plastic clips become brittle and fail unpredictably. We provide material certificates from Sinopec and other major raw material suppliers on request.

Yes. Our reusable PE wedges (BM-C01) are compatible with all standard clip-and-wedge leveling systems. Wedge dimensions follow industry standards: 0.5mm to 4.5mm range. We recommend using matched sets for optimal performance, but our wedges work as universal replacements for most major brands.

3-7 days for standard inventory items (clips, wedges, spacers in common sizes and colors). 10-15 days for custom color runs. 15-25 days for OEM orders with custom packaging or molds. Add 2-5 days for express courier samples, 15-30 days for ocean freight depending on destination.

Our factory is TÜV Rheinland certified with annual audits covering production processes, quality control systems, and material traceability. All products comply with EU standards for PP/PE material. We provide CE marking documentation and RoHS compliance certificates on request. Our facility maintains ISO 9001-compliant quality management.

Our 2,700+ sqm factory is located in Beibaixiang Town, Yueqing City, Wenzhou, Zhejiang Province, China. We are in the heart of China's plastic injection molding and hardware manufacturing cluster. The nearest port is Wenzhou Port (1 hour by truck), with Ningbo and Shanghai as alternatives for larger container shipments. View our About page for a map and factory photos.